Refund policy
Returns & Exchanges
At okapi clothing , we are committed to conscious consumption and reducing unnecessary waste. For this reason, we currently offer exchanges only and do not provide refunds.
Exchange Window
You may request an exchange within 3 days of receiving your order.
Exchange Eligibility
To be eligible for an exchange, items must:
- Be unworn, unused, and in their original condition
- Include all original tags and packaging
- Be accompanied by proof of purchase or receipt
How to Request an Exchange
To initiate an exchange, please contact us at:
Once your request is approved, we will provide:
- A prepaid return label
- Instructions on how and where to send your item
Please note:
- We allow one exchange per item
- Items sent back without prior approval will not be accepted
- Exchange shipping costs are fully covered by okapi clothing
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and make it right as quickly as possible.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale items
- Gift cards
- Personalized or custom-made products
If you have questions regarding a specific item, please contact us before purchasing.
European Union Customers
For orders shipped to the European Union, customers are entitled to a 14-day cooling-off period in accordance with EU consumer protection laws.
To qualify:
- Items must remain unworn, unused, with tags, and in original packaging
- Proof of purchase is required
To request a return under EU regulations, please contact:
Contact
For any questions regarding returns or exchanges, feel free to contact us at: