Shipping policy
At okapi clothing, we are committed to a transparent, efficient, and low-impact fulfillment experience. This policy outlines the details regarding order processing, shipping, and delivery.
Order Processing
All items are pre-made and ready for dispatch.
Processing Time
Orders are processed, packaged, and handed over to the shipping carrier within 1 business day of placement.
Business Days
Monday through Sunday.
Tracking Information
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number. Tracking information becomes active within 24 hours.
Domestic Shipping (Lebanon)
We offer fast and reliable delivery across Lebanon.
| Shipping Method | Transit Time | Total Delivery Estimate | Cost |
|---|---|---|---|
| Standard Shipping | 2–3 Business Days | 3–4 Business Days | $5 |
| Express Shipping | 1–2 Business Days | 1–3 Business Days | $7 |
International Shipping
okapi clothing currently ships worldwide.
International Orders
- International shipping rates vary depending on the destination country and shipping method
- Shipping costs are calculated after order confirmation
- Once your order is placed, our team will contact you with the exact shipping fee based on your location
- Orders are processed and shipped once the shipping cost has been confirmed
Important Information
- International delivery times vary depending on destination and courier
- Customers are responsible for any customs duties, taxes, or import fees required by their country
Sustainable Packaging
In line with our commitment to conscious design and sustainability, all orders are shipped using:
- 100% plastic-free materials
- Recyclable packaging
- Compostable packaging materials
To reduce unnecessary waste, invoices and receipts are sent digitally via email.
Lost or Damaged Packages
Damaged Orders
If your order arrives damaged, please contact us at:
Please include:
- Clear photos of the item
- Photos of the packaging
- Your order number
so we can assist you as quickly as possible.
Lost Packages
If your tracking information shows “Delivered” but you have not received your package:
- Please check your surroundings and with neighbors
- If the package is still missing, contact us
We will initiate a shipping claim after 7 days past the estimated delivery date.
Contact
For questions regarding shipping, delivery, or your order, please contact: